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Store Policy

Returns

Return or exchange item within 30 days will be effective after receiving the item. 30 days money back guarantee from the date of delivery, Please follow the policy:

  1. To request return information, please contact us at support@shoppersnett.com within 14 days after you receive the parcel. Your return must be postmarked within 30 days of the date you received the item.
  2. We do not accept merchandise for return unless items are defective that was caused by seller, in which case they will be replaced, subject to availability, or refunded at buyers discretion.
  3. To be eligible for a return, your item must be unused, packed well in the same condition that you received it, and the re-sale is uninfluenced. It must also be in the original packaging.
  4. Gifts redeemed are non-returnable and cannot be exchanged for cash.
  5. All the cost caused by the returning shall be borne by the buyer.
  6. The receipt and clear photos of the returned parcel are required after the buyer sends the parcel. Before shipping a return, photograph the item for your records.

Some situations when only partial refunds are granted (if applicable)

  1. The item is not in the original condition, damaged or missing parts that were not caused by the manufacturer.
  2. The item was returned more than 30 days after the day it was received.

Some situations when seller can't refund(if applicable):

  1. Returns without the original packaging and documentation will be rejected.
  2. The packing box is opened/damaged will not be accepted for return.
  3. The parcel lost in the returned shipping, and the seller never receive the returned parcel.
  4. The Buyer refuses, or has not yet returned the order to the return address included with the order, located in the box.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@shoppersnett.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at support@shoppersnett.com and send your item to: 19925 Krameria Ave, 
Riverside California 92508 United States.


Gifts
We do not currently offer refunds if your item was a gift.

Shipping
To return your product, you should mail your product to: 

Shoppersnett
19925 Krameria Ave 
Riverside, California 92508
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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